Wooden wicks can be trickier to light compared to cotton wicks. Make sure to light the entire edge of the wick, not just one end. You might need to do this by lighting both corners at one time. This might take a little longer than you are used to but it helps the candle to burn evenly. Good things come to those who wait!
The first time you light your candle, allow the wax to melt fully across the top so that it reaches the edge of the jar and the whole surface is liquid. It can take up to 2 hours to create a full wax pool. This stage is very important as soy wax has a 'memory' so this ensures the candle burns evenly and does not create a tunnelling effect. When you burn it thereafter it will burn both evenly and slower. Please note: this stage is SUPER important, as once your candle starts to tunnel, it is really difficult to fix. You therefore won't get the same burn time from the candles.
Our candles feature wooden wicks. Each time you relight your candle make sure you trim the black burnt part first so that it is quarter of an inch above the surface of the wax. You can use your fingers to pinch this off when cool. If you do not trim the burnt wick, the candle will not burn efficiently.
The recommended burn time is 2-4 hours (35 hour candles 2-3 hours, 55 hour candles 3-4 hours). It is strongly advised not to burn your candle longer than 4 hours at a time.
Do not leave your candles unattended at any time. Place them away from any draft, pets and children and always place them on a heat resistant base and stable surface.